Frequently Asked Questions (FAQ)
1.Are you a factory or a trading company? Where are you located?
We proudly operate as a factory nestled in the vibrant city of Guangzhou, Guangdong Province, China. For those eager to experience our operations firsthand, we warmly invite you to visit us. Simply share your travel plans
in advance, and we'll ensure a delightful meeting arrangement.
2. How do you provide samples?
Our exquisite samples of SO and rice are complimentary, excluding shipping fees. However, for samples over one meter, a nominal sample fee will be
applied (COD). Rest assured, these will be dispatched swiftly within 1-2 days.
3. What are your delivery times?
Our delivery schedule is tailored to your specific items and quantities, generally ranging from 15 to 30 days for bulk orders.
4.Could you explain the payment terms and methods?
We accept T/T payments among other flexible options. The specific terms are open for negotiation, typically involving a Cash on Delivery system: a percentage of the deposit is paid post-sample approval, with the remaining balance settled before shipment.
5. How do you ensure quality?
Our quality assurance is underpinned by a dedicated and meticulous QC team overseeing every phase from material selection to
dyeing and packaging. We welcome you to personally inspect the goods, or alternatively, engage a third party for an on-site review.
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